Terms and Conditions

 REFUND POLICY

We accept complaints about quality of products and request for refund within first 14 days from the date of receiving of the package.

We make refunds in next cases:

• Product is broken or spilled during delivery.
• Product is spoiled.
• Package is lost (i.e. order is not delivered within 70 days from the date of the payment).

Please contact us if you have any questions or issues concerning your order and we will do our best to help you.

RETURN POLICY

• Customer may return order within 14 days from the date of receiving of the order if products were not opened and were not in use.
• Customer is responsible to pay for return delivery.
• We charge 30% commission fee for returned products.
• Refund will be made within 14 days after receiving of the returned order. 

Please contacts us if you would like to return your order and we will do our best to help you. 

CUSTOMS TAXES, SALES TAX AND VAT

• Customers from Florida have to pay additional 7% sales tax.

Please contact us if you have any questions about taxes.

CUSTOMER'S RESPONSIBILITY

• Customer understands and agree that product images on the website may differ from the actual product.
• Customer is responsible to carefully check shopping cart (products and their quantity) before placing order.
• Customer is responsible to write correct shipping address on checkout page and carefully check it before placing order.
• Customer understands and agree that order can't be changed or cancelled after shipping .
• In case if customer would like to cancel paid order that is not shipped yet, customer is responsible to pay 10% cancelation fee.
• Customer is responsible to contact us if tracking number and instruction how to track package will not be received within 5 days from the date of the payment.
• Customer is responsible to contact us  if order will not be received within 30 days from the date of the payment. In this case will will make request to postal company. It helps to deliver package faster.  
• Customer is responsible to track package with the help of tracking number and receive order when package will arrive to postal unit.

Please contact us if you have any questions regarding customer's responsibility.

SELLER'S RESPONSIBILITY

• We guarantee that all products listed on www.kodi.pro are genuine and original.
• We guarantee to ship order within 1-5 days from the date of the payment.
• We guarantee to send tracking number and information how to track package within 1-5 days from the date of the payment.
• We guarantee that order will be delivered. Otherwise we are responsible to return 100% of total sum of the order.
• We guarantee to provide fair and honest service.

Please contact us if you have any questions regarding www.kodi.pro